mcw crickex Privacy Policy

Introduction

Keeping the personal information you provide while using the mcw crickex platform safe is our primary responsibility. This privacy policy explains what information we collect, how we use it, and in what circumstances it may be shared with third parties.

This policy applies to all mcw crickex services, websites, and mobile applications. Please read this policy carefully before using the service. By using our service, you agree to the terms described in this policy. For more details about our services, please read the Terms and Conditions.

Information We Collect

1.1 Information You Provide Directly

We collect information that you provide yourself during account registration, deposits, withdrawals, or when using support services. This includes:

• Full name, date of birth, and national ID number (for age verification)
• Email address and mobile number
• Bank account or mobile banking details (bKash, Nagad, Rocket)
• Username and password created by the user (stored in encrypted form)
• Contact details provided during support interactions

1.2 Automatically Collected Information

When you use the mcw crickex platform, certain information is recorded automatically. This includes:

• Device type, operating system, and browser version
• IP address and approximate location
• Time spent on the platform, pages visited, and click patterns
• Login and logout dates and times
• Gaming activity history and transaction records

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to improve your browsing experience and ensure the platform functions properly. Session cookies are used to maintain your login state, while performance cookies help with technical improvements to the platform. You can control cookies by changing your browser settings, though this may affect certain parts of the service.

Purpose of Data Use

Collected information is used only for specific and legitimate purposes. mcw crickex uses your information for the following reasons:

• Account Management: Completing the registration process, verifying identity, and keeping accounts secure.
• Transaction Processing: Safely completing deposits and withdrawals and maintaining transaction records.
• Service Improvement: Identifying technical issues on the platform and improving the user experience.
• Support Services: Responding to your questions and complaints and providing technical assistance.
• Fraud Prevention: Detecting suspicious activity and addressing security risks.
• Legal Compliance: Adhering to applicable laws and regulations.

We do not sell your information to third parties for marketing or advertising purposes without your explicit consent.

Data Sharing and Disclosure

3.1 Authorised Third Parties

In certain cases we may share limited information with selected service providers, only for the purpose for which the information was collected. These service providers are:

• Payment processing partners — bKash, Nagad, Rocket, and bank transfer service providers
• Technology infrastructure providers that supply server and data storage services
• Fraud detection and cybersecurity service providers
• Customer support software providers

Each service provider is contractually committed to protecting data privacy and is required to follow mcw crickex's guidelines.

3.2 Legal Obligations

If required by applicable laws of Bangladesh, court orders, or lawful directives from government authorities, we may be required to disclose your information. In such situations we will disclose only the information that is legally necessary.

3.3 Business Transfers

If there is any change in ownership or operations of mcw crickex in the future, collected information may form part of the transferred assets. However, the terms of this policy will remain in force in such cases.

Data Security Measures

To keep your information secure, mcw crickex has adopted industry-standard technical and organisational measures. Technical safeguards include:

• SSL Encryption: All data transmissions are encrypted using SSL technology.
• Password Hashing: Your password is never stored directly — only an encrypted hash is stored.
• Two-Factor Verification: OTP or additional verification is available at login.
• Firewall and Intrusion Detection: Servers are monitored at all times.
• Secure Data Centres: Information is stored on secure servers with restricted access.

While we make every effort to protect your data, no system on the internet is 100% secure. We therefore always advise you to use a strong password and not share your login details with anyone.

Data Retention Period

We retain your information only for as long as is necessary to provide the service or as required to meet legal obligations. Retention periods for different types of information are as follows:

• Active account information: retained for as long as the account remains active.
• Transaction records: retained for the period required under financial regulations.
• Support communications: retained for a defined period taking into account the possibility of dispute resolution.
• After account closure: core information is kept for a period determined by legal requirements, then securely deleted.

Your Rights

As a mcw crickex user, you have certain important rights over your personal information. To exercise these rights, please contact our support team:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may ask us to correct any inaccuracies in your information.
• Right to Deletion: Under certain conditions you may request that your information be deleted, though it may not be possible to delete all information due to legal obligations.
• Right to Object: You may object to your information being used for a specific purpose.
• Data Portability: You may request your information in a commonly readable format.

To learn more about responsible gaming information and the options available to control your account, visit our Responsible Gaming page.

Protection of Minors' Data

All mcw crickex services are intended solely for individuals aged 21 and above. We do not knowingly collect any information from those under 21. Age is verified at registration, and if any user is suspected to be underage, the account is suspended immediately.

If you believe that someone under the age of 21 has created an account on our platform, please notify our support team — we will take prompt action.

International Data Transfers

To operate our services, your information may sometimes be processed or stored on servers located outside Bangladesh. In such cases we ensure that applicable data protection regulations are followed and that appropriate security measures are in place for the transferred data. International service providers contracted with us are required to maintain standards consistent with this policy.

Policy Changes and Updates

mcw crickex reserves the right to amend this privacy policy as needed. If any significant changes are made, we will notify users via a clear notice on the platform and update the "Last Updated" date at the top of the page.

Continuing to use the platform after any changes will be considered as your acceptance of the revised policy. We recommend checking this page regularly. To learn more about mcw crickex, read our About Us page.

Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide 24/7 support in both Bengali and English:

• Live Chat: Chat directly from any page on the platform
• Email: [email protected]

For general questions, visit our FAQ section — you will find answers to many questions about accounts, payments, and security there.